Level Up Your Customer Experience
Salon owners Jessica and Charlie opened their first location in 2011, and brought American Express on board from day one. Find out how American Express helps them get the most out of their business.
Sponsored by Amex
Tips for Dealing with Toxic Salon Clients
Some clients leave you drained and stressed out. I call them toxic clients because their way has an unexplainable heaviness. Here are some strategies for identifying and dealing with these personalities.
Representation in Beauty: How this Stylist is Breaking Down Cultural Barriers
Being unable to find bilingual stylists can be discouraging to the millions of primarily Spanish-speaking clients in the US. Here's how Daniel Montes makes them feel welcome in his salon.
Common Guest Challenges and How to Resolve Them
How do you handle sore subjects with clients? See how Jesse Linares keeps client relationships top of mind when dealing with topics like price increases and lateness.
Here's the Most Shocking Thing a Client Ever Said to Me
Giving new meaning to "oversharing," we hear from nail technicians who have had some jaw-dropping moments in the nail salon, courtesy of their clients.
Nail Techs Offer Advice to Newly-Licensed Nail Professionals
To the question, "What is one piece of advice you'd give to someone who is just starting out and newly-licensed?" there were many great responses.
Add Value to Pedicures with Detoxifying Mineral Salts
Three mineral salts from Kneipp bring nature's luxury to your guests' salt soak experience.
Sound On: The Ultimate Salon Playlist
Top 10 songs to play during any manicure, hair cut, color or press.
Kim Kimble’s Data-Driven Pandemic Recovery Techniques for Salon Owners
Kim Kimble, known for her on-set styling skills, TV personality and star-studded clientele, has partnered with American Express to help salon owners recover and rebuild from pandemic-related challenges.
Sponsored by American Express
The Mobile Manicurist: An Interview with Tracy Vinson
Vinson, the creator of "Bankrupt to Booked Up" will join NAILS for a free webinar on business-building for nail techs. Here, Vinson talks to NAILS about how she started out as the Mobile Manicurist and quickly built a clientele.
How One Salon Is Innovating Customer & Worker Safety
Guy and Stephanie Coffey, founders of the national franchise Frenchies Modern Nail Care, offer new ideas to elevate salon cleanliness.
Celebrity Nail Artist Pattie Yankee on Preparing for the Future at #VOESHLOVE Virtual Trade Show
VOESH will preview its 2020 Holiday Collection as part of its #VOESHLOVE Virtual Trade Show. Virtual workshops will inspire, educate and prepare salon owners and nail technicians for the future.
How These Salons Build Trust, Attract Clients Despite COVID-19 Realities
“We have found that customers are ready to adopt touchless check-ins and check-outs. They appreciate the simplicity and convenience. And they also understand how it helps everyone maintain health and safety guidelines during COVID-19.”
Sponsored by Zenoti
Six Ways to Stay Connected to Clients During Quarantine
Don't totally social distance from clients due to quarantine. Here's six ways to stay in touch.
Help Your Clients With DIY Nail Tips
Nail professionals can use social media to supply clients with DIY info to hold them over until the salon re-opens.
by Beth Livesay
Three Tech Trends to Enhance the Client Experience in 2020
When you hear “technology,” what comes to mind? Computers? Apps? Gadgets?
Sponsored by STX
Nail Artist Insider: 5 Tips to Working With Celebrities
Julie Kandalec is the real deal in the nail world. She has done just about everything as a celebrity manicurist including fashion week, editorial and advertising campaigns and red carpet. Here she gives her top tips on working with celebrities as well as some of her favorite (and not so favorite) moments in her 20 year journey.